It’s a very common tale: you need to print something and your printer’s black ink has decided to take a permanent vacation.
Some Basic Things To Start
1. Turn off your printer, unplug from the power source and disconnect USB cables as well. After a few moments, reconnect your printer and plug it back in. Then, turn your printer back on.
2. Print a “Quality Diagnostic Report” or a “Print Test Page”.
3. You can usually find this option on your printer’s display screen. Or, check your printer’s user guide for step by step instructions.
4. Check printer ink levels to double check the ink volume in your cartridges. If you’re using aftermarket cartridges that don’t show ink levels, we’ll have to figure out another way to determine whether or not your ink cartridges are at fault.
Check Your Ink Cartridge
1. Replace ink cartridges that are low on ink or empty.
2. Make sure ink cartridges are snapped into place and are properly installed in their appropriate slot.
3. Double check to make sure that you’ve removed the tape over the vent if you installed a new cartridge.
4. Check if the vents of the cartridges are clogged. You can fix this by gently using a pin to clean up the clog on the vent.
5. Try using a different ink cartridge to determine if your printer is able to recognize cartridges. If your printer used to work with an old cartridge, try installing that old cartridge again and see if your printer produces any sort of output–any shade of gray will do.
We just need to determine whether if it’s the cartridge or the printhead that’s causing problems. If your printer is able to print something with the old cartridge, then it’s not the printhead. Rather, your new black cartridge may be faulty and needs to be replaced.
Check Your PrintHead
1. If switching ink cartridges doesn’t work, the next thing to check is your printhead. Make sure your printheads aren’t clogged. Most printers have an automatic printhead cleaning feature but if you’re able to remove the printhead from your printer, you can clean it manually.